Please provide as much information as you can, including the name & version number of the software you’re using, as well as your license details and the Lake Controller version (if using DTP).

When emailing directly and reporting bugs, please attach the project (FDP) file that you are working with + any exported filter files.


Need help using the software?

You may find the answer within our tutorials & videos or on the FAQ page.

Still having trouble? Post your question on a forum, so that we can respond publicly & others can benefit from the discussion. Remember to email us a link to your post, so we don’t miss it! Three of the most popular forums are:

SoundForums |  ProSoundWeb  |  MiniDSP Forum

Got a feature request? Let us know!

Requesting a USD $100 coupon for any of our FIR filter software products (FIR Designer 1 licensees only)? Please use the form and include your FIR Designer 1 license key.

Contact Eclipse Audio - Email address

Want to join our list to receive news & updates?

If you subscribe to our emails, we won’t share your address & you can unsubscribe anytime. See our Privacy Policy