Our most full-featured & complex product – FIR Designer M – is now also the easiest in our FIR Filter product range to learn to use, thanks to its integrated Help. Since the launch of FIR Designer in 2016, our focus has been on using all available development time on new features & functionality. Providing how-to-use documentation wasn’t a priority since most users were able to quickly master the software’s intuitive workflow, and could take all the time needed to experiment with a demo version prior to purchase. However, as we’ve released new, increasingly-complex features, there has been a marked rise in queries about usability, as well as multiple repeat visits by users to the instructional videos.
So, with the launch of FIR Designer M last November, we decided to divert some of our development time to creating an integrated web-based Help. Website statistics indicate high usage and it’s clear that the Help function is shortening the learning curve, as well as highlighting lesser known features and filter types. We’ve learned some lessons about the value of in-app documentation, and will look at expanding Help functionality in other products in the future.
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