I can’t access the demo downloads…
The Demo page includes an email submission box; you’ll need to enter a valid email address in order to access the demos.
When an email address is entered, a verification email is sent. Click the link in the verification email to be returned to the demo download page – all downloads on the page will now be accessible (& the email submission box will have disappeared).
If you don’t receive the verification email within five minutes, check your spam folder. If the email isn’t there, refresh the Demo page & re-enter your email address, taking care to ensure its 100% correct. If you still don’t receive the verification email, contact us.
If clicking the link (in the verification email) opens a Demo page where the email submission box is still present, it’s likely because the email address was entered when the page was open in a non-default browser or private (incognito) window. Instead of clicking the verification link, copy the link text & paste it into the exact browser window you were originally using OR open the Demo page in a regular (non-private) window on your default browser & re-enter your email address, so the verification link can return you to the correct page. If you’re still unable to access the demo page content, contact us.
How do I install the software?
On Windows, simply run the installer and follow the installer wizard.
On macOS, open the DMG file and drag-and-drop “FIR Designer” (or other product name) onto the “Applications” folder shortcut.
I get an error when trying to run Eclipse Audio software on macOS
If you see the dialog “FIR Designer” can’t be opened because it is from an unidentified developer”, here’s what you should do:
- Click “ok” to close the “…can’t be opened…” dialog.
- Open “System Preferences” “Security & Privacy.”
- Unlock the security preferences by clicking the lock symbol next to “Click the lock to make changes.” (You will be prompted to enter your maxOS username and password.)
- Under “Allow apps downloaded from:”, note which checkbox is set, then check “Anywhere.”
- Click “Open Anyway.”
- If FIR Designer opens, close it.
- Under “Allow apps downloaded from:”, check the previous checkbox noted in 3.
- Click the lock symbol to lock the security preferences.
- Try running “FIR Designer” from the Applications folder. If the “…can’t be opened…” dialog appears again, close it, then go to “System Preferences” “Security & Privacy” and, once again, click “Open Anyway.”
From now on, FIR Designer will open without any warnings.
Can updates be installed over previous installs?
On Windows, you can either install an update over the existing install, or install to a unique directory. The installer wizard will prompt you to choose an install direction. If either install has been activated with a license key, both will work and both use the same “license.”
On macOS, if you drag-and-drop the newer “FIR Creator”, “FIR Creator EX” or “FIR Designer” onto the “Applications” folder, you will be prompted to choose whether you want to “replacing” the existing version. To keep multiple versions, before installing the update, rename the existing “FIR Creator”, “FIR Creator EX” or “FIR Designer” install that is in the “Applications” folder.
What are the purchase and licensing options?
FIR Creator, FIR Creator EX, FIR Designer & FIR Designer M are available as a single-user license only. Each license enables the user to install the application on ONE Mac or Windows device. It can be moved to a new Mac or Window device as needed, but multiple devices cannot simultaneously have the app activated using the same license ID and password. For example, if a business has three devices on which the app needs to be installed, three licenses must be purchased.
How does the license ID and activation work?
You will receive a license ID & password immediately upon payment.
An internet connection is required to activate FIR Creator or FIR Designer. In the “Help” menu, select “License,” enter the License ID and password, and press “Activate.”
Can I move a license from one computer to another?
Yes. To move a license to a new computer, ensure the licensed computer is connected to the internet. In the “Help” menu, select “License” and press “Deactivate.” Then on the second computer, activate as normal.
Moving licenses back and forth between multiple computers is not supported (you won’t be able to re-install the software on a computer than it was already deactivated from).
What about licensing and virtual machines?
Eclipse Audio software cannot be activated in a virtual machine (VM).
Is an internet connection required to use Eclipse Audio software?
No; all products are fully functional both online and offline once activated. (An internet connection is required for activation).
they need to be run while connected to the internet every ~ 1 to 3 months. If you’re using any of the apps offline and it’s just past three months since the last validation, a warning message will be displayed for the next ~1 month, requesting a restart of the app while connected to the internet. If not run connected to the internet with the ~ 1 month, the product will drop back to demo mode (ie. project file saving, DTP dialogs & filter export will be disabled), EVEN IF your subscription payment is current (in the case of a FIR Designer or FIR Designer M annual license).
To re-enable full functionality, restart the product while connected to the internet.
How do I renew my software subscription?
The annual subscription fee will be automatically changed to the same payment method you originally used. You will receive a notification in advance when the annual subscription payment is due. There is an opportunity to change the payment method or choose a different credit card prior to the charge occurring. If payment is not received, the software will drop back to demo mode (ie. project file saving & filter export will be disabled). Please note, not all Eclipse Audio software products require an annual subscription payment (some are available as a perpetual, one-time-payment license).
How can I upgrade or switch between Eclipse Audio software products?
It depends on what software you want to switch from or to. Get the info here.
What if I have a VAT ID?
Here’s a page from our payment gateway provider about VAT & VAT ID’s.
I need help with using the software
What are FIR filters & why do I need them?
See the Guide To FIR Filtering
Can I load FIR filters into [SPECIFIC BRAND] products?
I have a different question
Get in touch via our Contact page