Get Help | Contact Us
Eclipse Audio provides dedicated contact channels for technical support, licensing, billing, feature requests and business enquiries. Choose the option below that best matches your enquiry to ensure the fastest possible response.
TECH SUPPORT
The Eclipse Audio Support Forum is the primary support channel for technical questions, bug reports and feature requests.
Need help downloading or using the software?
Browse the tutorials or read the
Reporting a bug?
Include your software version, operating system, screenshots & steps to reproduce the issue.
Feature request?
We’d love to hear your ideas.
Need help downloading or using the software?
Our tutorials or FAQs (see below) may help.
Got a feature request?
Reporting a bug?
Provide as much information as possible, including your product version number, platform (Windows/macOS), platform version number & relevant screenshots.
Licensing & Billing Inquiries
Check the Licensing FAQs.
Include your license ID when getting in touch.
Business Enquiries
Ask about integrating other audio brands with FIR Designer (e.g. branded IIR modes).
Need help downloading or using the software?
See our Download & Installation FAQs or take a look at the tutorials
Reporting a bug?
Reporting a bug?
Provide as much information as possible, including your product version number, platform (Windows/macOS), platform version number & relevant screenshots.
Feature question or request?
Contact & Support Questions
You can contact Eclipse Audio through the Eclipse Audio Support Forum or one of our online contact forms.
The Eclipse Audio Support Forum is the primary support channel for technical questions, software support, feature requests, and bug reports. Posting questions on the forum allows solutions to be shared with the wider user community and creates a searchable knowledge base that benefits other users of the FIR Designer software range.
For licensing or billing enquiries, please use the license & billing enquiry form above. We’ll respond directly by email.
Professional audio manufacturers, DSP developers, and system integrators interested in adding brand-specific functionality or processor support to the FIR Designer software range are also welcome to contact us using the business enquiry form above. These enquiries receive prompt attention.
Eclipse Audio does not currently provide telephone support.
Yes. Eclipse Audio provides technical support through the Eclipse Audio Support Forum.
The forum is the primary support channel for technical questions, troubleshooting, feature requests, and bug reports. If you contact us by email with a technical question, we’ll usually ask you to post it on the Support Forum so the response can benefit other users and become part of the searchable knowledge base.
We aim to respond to support enquiries as quickly as possible. Priority is given to existing licence holders, particularly when a licensing issue is preventing use of our software. As Eclipse Audio is based in Australia, response times may vary depending on your time zone.
To help us resolve issues faster, please include as much relevant information as possible, including your product version number, platform (Windows or macOS), platform version number, a clear description of the issue, and any relevant screenshots.
Please report bugs through the Eclipse Audio Support Forum. Posting bug reports on the forum allows us to investigate issues more efficiently, keeps users informed of known problems and fixes, and creates a searchable knowledge base that may help others experiencing the same issue.
To help us reproduce and resolve the problem, please include a detailed description of the issue, the steps required to reproduce it (where possible), your software and operating system versions, and any relevant screenshots, error messages, project files, or measurement data.
Eclipse Audio is situated in Sydney, Australia, and develops professional DSP design software for a global customer base. The FIR Designer software range is used by audio professionals worldwide to design and optimise loudspeakers, audio systems, and DSP-enabled audio devices. Software downloads, technical resources, and customer support are all provided online, enabling Eclipse Audio to support customers around the world.
